How Yaziio works

In short: In the planned flow, Meta notifies Yaziio of comments and messages sent to your account; Yaziio verifies by signature that the event really came from Meta (this step works today), then will reply according to the account owner's rules, draft a reply with AI when needed and hand the conversation to a human when unsure (these steps are planned).

1. 1. Connecting the account (planned)

   Your Instagram professional account will be connected through Meta's official Instagram API. Your account password will never be requested; Yaziio will only use the access token issued by Instagram, which will be stored encrypted. You will be able to remove access at any time in your Instagram settings.

2. 2. Receiving and verifying the event (works today)

   When a new comment or message arrives, Meta sends a notification to Yaziio's webhook address. Every notification is verified with the X-Hub-Signature-256 signature; requests with a missing or invalid signature are rejected. A verified raw event is stored in a database; the same event is not stored twice. Processing the event (reply generation, etc.) is not live yet.

3. 3. Rule-based comment reply and DM (planned)

   If a comment contains a keyword defined by the account owner, a short, clear public reply will be posted and the requested resource will be sent as a private message. Replies are meant not to repeat and to use the person's name.

4. 4. Understanding intent (planned)

   An incoming message will first be classified by rules and, when unclear, by AI into a topic: information, course, event, YouTube, support or purchase. Each topic will go to a ready flow.

5. 5. Sales assistant (planned)

   The right course will be explained to interested people. Prices, dates and content will come only from a catalogue approved by the account owner; the assistant will not produce them itself. When it is unsure, or for complaints and sensitive topics, the conversation will be handed to the account owner.

6. 6. Tracking and insight (planned)

   Through a management dashboard the account owner will see comments and conversations in one place, catch unanswered ones and be able to write personally. The most-asked questions will be turned into new content ideas as general themes that contain no personal information.

Limits (design principles)

• Yaziio will only write to people who interact with you and will not send bulk or unsolicited messages. Today it sends no messages at all.
• Meta's messaging-window rules will be respected; nothing will be sent outside those windows.
• When a conversation starts with an automated assistant this will be stated clearly; people will be able to ask for a human at any time. Details: AI Disclosure.
• AI can make mistakes, which is why prices and content are planned to be limited to the catalogue.